Comprend Support
  1. Comprend Support
  2. Comprend WaaS support

Comprend WaaS support

Welcome to WaaS Support!

If you have a question or want to report a problem or incident, please create a ticket and the team will get back to you as soon as possible.

Our team is available Monday to Friday 8:30-17:30 (CET). If you have an urgent request outside of the office hours, please call your main contact at Comprend.

  • Ask a question

    Have a question? Submit it here.

  • Submit a request or incident

    Submit a request or report a problem.

Powered by Jira Service Management
{"xsrfToken":"c5a65dc1ab54e8abc13f469efc7c61d9a3d1847b_lout","branding":{"id":"7","key":"waassd","name":"Comprend WaaS support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0037a3","headerLinkHoverBGColor":"#0037a3","headerBadgeColor":"#0037a3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6d8ff155-4e90-45b6-958b-cc70b6c3082a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2Y1ZjIxYy1kOTUwLTRmYmMtOTgwYS1mZjZkMTQ0OWY5OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkOGZmMTU1LTRlOTAtNDViNi05NThiLWNjNzBiNmMzMDgyYSI6WyJyZWFkIl19LCJleHAiOjE3NTE2MzgxNzEsIm5iZiI6MTc1MTYzNzU3MX0.sofe83NlIdsiYYeHew0s9fht6WiDduToCzIvcytXE-k&client=bcf5f21c-d950-4fbc-980a-ff6d1449f98f&mode=fit","logoId":"6d8ff155-4e90-45b6-958b-cc70b6c3082a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Comprend Support","sharedPortalName":"Comprend Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Comprend Support","sharedPortalName":"Comprend Support","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1effe5e5-def3-4d5a-b0ef-a0cac5abd0b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2Y1ZjIxYy1kOTUwLTRmYmMtOTgwYS1mZjZkMTQ0OWY5OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlZmZlNWU1LWRlZjMtNGQ1YS1iMGVmLWEwY2FjNWFiZDBiNSI6WyJyZWFkIl19LCJleHAiOjE3NTE2MzgxNzEsIm5iZiI6MTc1MTYzNzU3MX0.S0l7mX2Tu77jz1J68-CwewY0-ey9tNBaXffiyXJb0OE&client=bcf5f21c-d950-4fbc-980a-ff6d1449f98f&height=300&mode=fit","bannerMediaApiFileId":"1effe5e5-def3-4d5a-b0ef-a0cac5abd0b5","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0043c4","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"waassd","projectId":11792,"serviceDeskId":7,"name":"Comprend WaaS support","description":"<p>Welcome to WaaS Support!</p>\n<p>If you have a question or want to report a problem or incident, please create a ticket and the team will get back to you as soon as possible.</p>\n<p>Our team is available Monday to Friday 8:30-17:30 (CET). If you have an urgent request outside of the office hours, please call your main contact at Comprend.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"28","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":12025,"iconUrl":"https://client.support.comprend.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12025","groups":[8],"key":""},{"id":"29","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":12045,"iconUrl":"https://client.support.comprend.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12045","groups":[8],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12025,"iconUrl":"https://client.support.comprend.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12025","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[28,29]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WAASSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2Y1ZjIxYy1kOTUwLTRmYmMtOTgwYS1mZjZkMTQ0OWY5OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTc5MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2Mzg3NzEsIm5iZiI6MTc1MTYzNzU3MX0.TqVdxO55-KqrWdP9muqRWtrrPvAhmK-XOHLCVewfpcY","targetCollection":"upload-project-11792","endpointUrl":"https://api.media.atlassian.com","clientId":"bcf5f21c-d950-4fbc-980a-ff6d1449f98f","tokenDurationInMins":20}},"sharedPortal":{"name":"Comprend Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=comprend","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c5a65dc1ab54e8abc13f469efc7c61d9a3d1847b_lout","baseUrl":"https://client.support.comprend.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://comprend.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"31457280","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bcf5f21c-d950-4fbc-980a-ff6d1449f98f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e654253d5f3846988db71db4ba0a8efa","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}