Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Comprend Support
  1. Comprend Support
  2. Comprend WaaS support

Comprend WaaS support

Welcome to WaaS Support!

If you have a question or want to report a problem or incident, please create a ticket and the team will get back to you as soon as possible.

Our team is available Monday to Friday 8:30-17:30 (CET). If you have an urgent request outside of the office hours, please call your main contact at Comprend.

Submit a request or incident

Submit a request or report a problem.

Required fields are marked with an asterisk*
Medium

Here you can describe the problem in more detail. If the problem occurs only on specific browser or on a page, you can specify it here.

Drag and drop files, paste screenshots, or browse

If you have e.g. a screenshot of the issue, you can add it here

Powered by Jira Service Management
{"xsrfToken":"63f5d6efcfbdc7a331bcf084626d348070af84d2_lout","branding":{"id":"7","key":"waassd","name":"Comprend WaaS support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0037a3","headerLinkHoverBGColor":"#0037a3","headerBadgeColor":"#0037a3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6d8ff155-4e90-45b6-958b-cc70b6c3082a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2Y1ZjIxYy1kOTUwLTRmYmMtOTgwYS1mZjZkMTQ0OWY5OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkOGZmMTU1LTRlOTAtNDViNi05NThiLWNjNzBiNmMzMDgyYSI6WyJyZWFkIl19LCJleHAiOjE3ODA4ODM4NjMsIm5iZiI6MTc4MDg4MzI2M30.mWHd77W8fg4tncIbEsNyYRsoE9rh8__au34Im6PCpWc&client=bcf5f21c-d950-4fbc-980a-ff6d1449f98f&mode=fit","logoId":"6d8ff155-4e90-45b6-958b-cc70b6c3082a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Comprend Support","sharedPortalName":"Comprend Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Comprend Support","sharedPortalName":"Comprend Support","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1effe5e5-def3-4d5a-b0ef-a0cac5abd0b5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2Y1ZjIxYy1kOTUwLTRmYmMtOTgwYS1mZjZkMTQ0OWY5OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlZmZlNWU1LWRlZjMtNGQ1YS1iMGVmLWEwY2FjNWFiZDBiNSI6WyJyZWFkIl19LCJleHAiOjE3ODA4ODM4NjMsIm5iZiI6MTc4MDg4MzI2M30.CuL6LHsliVKpU9oYi8ENykXeLPTBcgkwguErrfflrY8&client=bcf5f21c-d950-4fbc-980a-ff6d1449f98f&height=300&mode=fit","bannerMediaApiFileId":"1effe5e5-def3-4d5a-b0ef-a0cac5abd0b5","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0043c4","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"waassd","projectId":11792,"serviceDeskId":7,"name":"Comprend WaaS support","description":"<p>Welcome to WaaS Support!</p>\n<p>If you have a question or want to report a problem or incident, please create a ticket and the team will get back to you as soon as possible.</p>\n<p>Our team is available Monday to Friday 8:30-17:30 (CET). If you have an urgent request outside of the office hours, please call your main contact at Comprend.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"28","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":12025,"iconUrl":"https://client.support.comprend.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12025","groups":[8],"key":""},{"id":"29","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":12045,"iconUrl":"https://client.support.comprend.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12045","groups":[8],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12025,"iconUrl":"https://client.support.comprend.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12025","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[28,29]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WAASSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2Y1ZjIxYy1kOTUwLTRmYmMtOTgwYS1mZjZkMTQ0OWY5OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTEyODI5MTg0NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgwODg0NDYzLCJuYmYiOjE3ODA4ODMyNjMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.cLa8rkochE4yKFj_Wag2smxRI4uskkVXpRqrnX0MUiI","targetCollection":"upload-user-collection-1128291847","endpointUrl":"https://api.media.atlassian.com","clientId":"bcf5f21c-d950-4fbc-980a-ff6d1449f98f","tokenDurationInMins":20}},"reqCreate":{"id":29,"projectId":11792,"issueType":{"id":"10139","name":"Submit a request"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":12045,"iconUrl":"https://client.support.comprend.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12045","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"Here you can describe the problem in more detail. If the problem occurs only on specific browser or on a page, you can specify it here.","descriptionHtml":"<p>Here you can describe the problem in more detail. If the problem occurs only on specific browser or on a page, you can specify it here.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If you have e.g. a screenshot of the issue, you can add it here","descriptionHtml":"<p>If you have e.g. a screenshot of the issue, you can add it here</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/29","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/29","calendarParams":{"firstDay":0,"date":"2026-06-08T02:47:43+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2Y1ZjIxYy1kOTUwLTRmYmMtOTgwYS1mZjZkMTQ0OWY5OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTEyODI5MTg0NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgwODg0NDYzLCJuYmYiOjE3ODA4ODMyNjMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.cLa8rkochE4yKFj_Wag2smxRI4uskkVXpRqrnX0MUiI","targetCollection":"upload-user-collection-1128291847","endpointUrl":"https://api.media.atlassian.com","clientId":"bcf5f21c-d950-4fbc-980a-ff6d1449f98f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=comprend","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"63f5d6efcfbdc7a331bcf084626d348070af84d2_lout","baseUrl":"https://client.support.comprend.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://comprend.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bcf5f21c-d950-4fbc-980a-ff6d1449f98f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4429f5f1a5a44fe1974f3d4f8a554729","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://comprend.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}